Product returns and exchanges
Our customer service department has an after-sales service to solve any problem with our items or shipments, through which we try to offer fast and efficient attention to our customers.
If for any reason you are not satisfied with your order, you have a period of 14 calendar days , from the date of delivery of the order, to return it.
You just have to send us the product in perfect condition and in its original packaging, including everything that was shipped, with postage paid.
To make an exchange or return, you must send us an email to [email protected]
Finn and Jake SL
Rio Castro Street 53, ground floor 15404
Ferrol, A Coruña
Tel. 604036890
Pursuant to Article 14.1 of Regulation 524/2013 on online dispute resolution for consumer matters, we inform you of the existence of an online dispute resolution platform provided by the European Commission, as well as the possibility of submitting your claim through it by accessing the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage ”